Back in Nov. 2004 I bought a HP zd7000 notebook and I was very pleased. Four months later I was no longer pleased. The display on my brand new 17″ desktop replacement notebook remained black. I had to send it in for repairs. So I did and they replaced the motherboard. That all went fairly fast and I was a happy camper once again until two months ago when the same thing started all over. The display would remain black, come back on after one hour, just as it pleased. TV-Out is still working, lucky me I have a SONY TV!
Still, it seems HP does have some serious issues with some of its notebook models and what are they doing about it? Your warranty expired? Then I am afraid you need to shell out $$$ to get it fixed. If you are within your warranty period then there still is no permanent fix for you. The problem will persist, you may say it is a design flaw.
Doth the word “recall” come to mind now? Ah, well but we are talking money here! A recall will not happen, since you can use the zd7000 just fine if you only use it for a limited time and only for non CPU intense purposes. “Outrageous!” you say? Well, yes. But what can you do about it?
The “black display” problem with some of HPs notebook models is well known even at HP and you need only google for zd7000 to find other disgruntled customers. Be it on the HP tech forums or customers writing open letters or even filing a law suit.
The real question is, would it not be far more beneficial for HP to keep its customers happy? I can always buy a MacBook Pro instead…
I need help. I was told I can “reconfigure” my computer to fix the problem with it overheating and then shutting down. It does this in battery mode AND in AC mode. PLEASE help? I have the zd7000. UGGGG
please email me at makelena@aol.com
I have a ZD7040 that is also having the power connector problems. I’ve had it back for service 3 times for the connector, and it’s starting to act up again, and this time my 3 year extended warranty is up. When the power works on the thing it’s OK, but I’ve been without use of this machine for about 8 weeks now total that I’ve owned it, and once when it went back, they traded my DVD/R drive out for a CD/R drive… I’m also in if there’s any sort of lawsuit that goes forward – this is just plain faulty engineering, in my not-very-expert opinion. I’ll have to do some research on what the laws about warranties are in CA.
Pavilion xd7000 HP WHITE VERTICAL LINES PROBLEM,
client brought me laptop with display problem, bootig up, there was a lot of vertical white lines on the laptop’s screen. White lines were flickering and inside of white lines there were or diferent symbols or pink, green lines. Sounds fun.
So reading these posts ant other on the net, foud that this machine is overheating. This can be a problem with dust inside of a cooler, simple cleaning would resolve the over heating. And putting the laptop on flat hard surface allways.
So, I connected laptop on external monitor, and found same white lines. This can be a symptom of failure of graphic processor. Anyway, I UNISTALLED graphic driver, and external monitor was showing normal picture.
Now the screen of laptop is white and blure.
I will continue resolving this and post again.
Milos Korac
http://www.hpnotebooksettlement.com/
This is the website for the zd7000 class action lawsuit.
I also purchased a zd7000 series notebook that I loved right up until the time the monitor started going black — would go into hibernation and would not power back up. I would have to turn the computer on and off continuously until it would finally power the monitor back up. Then one day that wouldn’t work. Took it to a local HP repair shop and was told that the motherboard was bad and needed replaced. This was in December 2006 – Not one word from this “HP authorized “repair center that they new there was a problem with this notebooks. They wanted $780 to replace the motherboard and told me they would not guaranty that the repair would fix the monitor problem. I purchased a replacement computer instead of the costly repair. I have been holding on to the zd7000 waiting to get mad enough to send it back to HP as a paperweight since thats all its good for!! Now I find out about this class action lawsuit. Has anyone had any luck with calling HP to get the repairs done without waiting for the court settlement?
Do an online chat at hp.com like I did.
Michelle: Welcome to HP Total Care for Pavilion Notebooks. My name is Michelle. How may I assist you today?
Steve: is it true All ZD7000 Display issues are now repaired Free of Charge
Steve: i’m reading this on zd7000 forum lots of people are
getting free mobo
Steve: i have this same problem bad graphics chip/mobo
Michelle: In this regard, I will arranage a free mail in service to fix the issue.
Michelle: Is that fine with you?
Steve: very fine, thank you
This is a quote from the zd7000 forum of hp chat by mbuchman
posted 11/14
I guess I don’t have that problem since my zd7010 was built before 4/04
http://tinyurl.com/2j25mj
“After reviewing our database, I noticed that the notebooks manufactured prior to April 12th 2004 are eligible for the service alert for the HP Pavilion zd7000 notebooks. As your notebook is manufactured on July 25 2004, we will not be able to pick up your notebook for free service.”
Thank you Steve! I initiated an online chat with an HP support person today. I should be receiving a fed-ex box for the return in 2-3 days. According to the support tech the repair will be for free. Will keep you all updated when I get the computer back.
Update to 11/24 post: Receive confirmation e-mail from Hp today stating the have opened a repair order for my notebook listed as follows:
Model Number: PF164UA
Model Description: HP PAVILION NOTEBOOK PC ZD
Serial Number:
Part Number: N/A
Part Description:
You selected the following Hewlett-Packard
Hardware Support Service for your product:
1 MAJOR WITH MINORS EXCLUDING MB-CPU-LCD-HDD
Warranty Status: In Warranty
Total charge (including tax, if applicable): $0.00
Payment Method: No Payment
…………………………………………………………………..
Should I be concerned regarding the Excluding MB-CPU? This would be the motherboard, Yes? I specifically stated in the chat with the HP rep that the repair center here stated that they thought the motherboard needed replaced. When I go online to HP for the status on this order , it show the computer being returned for a defective Ryan V10 video component? Should I contact them for clarification before I send it in?
for no cost let them do their thing.when you get it back it will be working but you’re not satified, then sell it. they still bring at least $600 on ebay.
There has been a class action lawsuit filed for users of zd7000 Model Laptops from HP and settled on Oct 31st, 2007. If your laptop meets the criteria listed below, you may be entitled to up to reimbursements, repair, discounts, etc…visit the two links below for an in depth explanation of the lawsuit…oh yeah and it’s already been settled out of court so as long as you are an owner of the models below you are eligible for this…
http://www.hpnotebooksettlement.com/index.htm
Link directly to the Federal Notice: http://www.hpnotebooksettlement.com/pdfs/Notice.pdf
You are a Class Member if you purchased or received as a gift an Affected Graphics Card or Affected Power Connector Model notebook
computer as follows:
• Affected Graphics Card Models: (a) an HP zd7000 series, which bears one of the following SKU numbers on the computer label:
(i) DN730AV; (ii) DN730AVR; (iii) DU887AV; (iv) DU887AVR; (v) DU888AV; (vi) DU888AVR; (vii) PD294AV; (viii) PD295AV; (ix)
PF163UA; (x) PF163UAR; (xi) PF164UA; (xii) PF164UAR; (xiii) PF166UA; (xiv) PF166UAR; (xv) PF167UA; (xvi) PF167UAR; (xvii)
PF169UA; (xviii) PF169UAR; (xix) PM018UA; (xx) PM018UAR; (xxi) PM021UA; or (xxii) PM021UAR; or (b) an HP Compaq nx9500
series, which bears one of the following SKU numbers on the computer label: (i) PF031UA; (ii) PF030UA; or (iii) PF032UA.
• Affected Power Connector Models: (a) an HP zx5000, zv5000, or R3000 series that has a serial number of xxx409xxxx or lower
and which bears one of the following SKU numbers on the computer label: (i) DX995U; (ii) DS481U; (iii) DS479U; (iv) DV563AT; (v)
DV562AT; (vi) DV561AT; (vii) DZ314U; (viii) DZ313U; (ix) DS477U; (x) DS476U; (xi) DS474U; (xii) DS472U; (xiii) DS471U; (xiv)
DS473U; (xv) DR892A; (xvi) DR891A; (xvii) PC897U; (xviii) DU912U; (xix) DU910U; (xx) DS502A; (xxi) DU913U; (xxii) DU607A;
(xxiii) DU608A; (xxiv) PC896U; (xxv) DZ329U; (xxvi) DZ332U; (xxvii) DZ330U; (xxviii) DS516U; (xxix) DS515U; (xxx) DS513U;
(xxxi) DS512U; (xxxii) DS511U; (xxxiii) DV192AT; (xxxiv) DZ191AT; (xxxv) DZ338U; or (xxxvi) DZ337U; or (b) an HP Compaq
- 4 -
nx9100 series that has a serial number of xxx409xxxx or lower and which bears one of the following SKU numbers on the computer label:
(i) DV102U; (ii) DW787AA; (iii) DW786AA; or (iv) DV112U; or (c) an HP zd7000 series that has a serial number of xxx420xxxx or
lower and which bears one of the following SKU numbers on the computer label: (i) DM788A; (ii) DM789A; (iii) DM790A; (iv) DM791A;
(v) DM793A; (vi) DP446U; (vii) DP447U; (viii) DP448U; (ix) DP684AS; (x) DR089U; (xi) DR341U; (xii) DS487U; (xiii) DS488U; (xiv)
DS489U; (xv) DS490U; (xvi) DS491U; (xvii) DS492U; (xviii) DT859U; (xix) DT860U; (xx) DV601U; (xxi) DZ378U; (xxii) PF163UA; (xxiii)
PF164UA; (xxiv) PF166UA; (xxv) PF167UA; (xxvi) PF168UA; (xxvii) PF169UA; (xxviii) PM016UA; (xxix) PM018UA; (xxx) PM019UA; or
(xxxi) PM021UA; or (d) an HP Compaq nx9500 series that has a serial number of xxx420xxxx or lower and which bears one of the
following SKU numbers on the computer label: (i) PF030UA; (ii) PF031UA; (iii) PF032UA; (iv) PR039UA; or (v) PR040UA.
Forget the class action, all zd7000′s will be repaired by HP for free, as long as it’s video or connector related, as I understand. There may be a cutoff manufacture date, not sure. Mine is being repaired now. Use the HP chat to get a case started.
Well, I got my repaired notebook back but it only lasted for about 4 hours before the screen wigged out! A blue vertical line started in the middle of the screen and then these wavy line started all over the screen from there. I did another support chat online with HP and the notebook is on its way back to HP for additional repairs. They didn’t even argue the fact so guess they have had this problem before. Oh, and they remodeled my notebook from a ZD7280us to a ZD7000a. I agree with nodlew’s 12/21 posting about forgetting the lawsuit. HP seems to be committed to fixing these notebooks anyway so might as well get a jump on it before all the lawsuit claims start sending in their notebooks for repairs. My repair came back the first time in 7 days. I’ll post again when I get it back this time.
It will break again. All zd7000 will break again since it is a defect that cannot be fixed permanently (unless you only use your zd7000 for email/text apps every now and then).
After sending your unit in for the same repairs 3 times you are entitled to demand your money back. I did and I got the full purchase price back. I am HP free ever since.
Thanks for the input. Are you referring to a California lemon law and is it applicable if I don’t live in that state? I still believe it is a waste of time to file the claim on the lawsuit especially in light of what you say, if they can’t be fixed. The lawsuit is only demanding that HP allow owners to send them in for the necessary repairs (at least that is how the paperwork sent to me read) It will not be giving any refunds of the purchase price to registered owners. I don’t know about you , but I paid $2400 for my unit.
According to the EU warranty HP has to either substitute the unit with an equivalent new one or cash back if they cannot fix the issue adequately after 3 times. I chose the latter and got the full purchase price (~$2400) refunded regardless of any lawsuits.
Of course, that only applies if your unit is still within warranty. With each new repair the warranty period is prolonged, I am not sure for how long though.
Wow! I have to consider myself lucky. I found this place because I want to upgrade my zd7000 which I bought in Dec 2003. Yes, it heavy, runs hot, and I had to replace the battery twice (every 2 years) but I have never had screen problems.
When I ordered mine, the Internal Wireless mini-PCI card was not available. I am looking for one plus I want to add a second CPU and upgrade the memory to 2GB.
I am looking to use my laptop for another couple of years.
Sent my ZD 7000 Out for repair. Needed a new a/c Adapter side plug. Repair shop now tells me, after the replacement, it has a lose screw floating around inside and maybe shorting out the mother board. They say it’s one of HP problems. Shop said they are trying to fix for $100.00 to me,now up to @235.00 for all. Has anyone heard of this problem or it just snowing on me. (Snow Job) Have read a lot about this POS and wish I had my $$ back. The screen problem, are they still covering this as a N/C repair or as of this date. Thanks any info is welcomed.
As far as I know all zd7000′s with graphics/display and/or power connector problems and maybe other problems are being repaired at no charge. HP replaced the mobo with same on my zd7010 it had bad graphics chip, seems to work good except for one power off at boot and one freeze at boot in 3 days. I’ve been using it every day for 2 weeks to watch neflix movies online. I used HP chat to setup the repair, took 3 weeks from the time I received the shipping box to get it back, xmas backlog. Also took 3 tries to get shipping box. HP said they used the wrong data base to setup the repair order which did not allow for sending of shipping box, sheesh.
Well i have my notebook back for the second time.. they show a replacement of the motherboard again and that they also replaced the DVD/CD rewrite drive. Have had it back for approx one week and no problems.
Well I’m glad I found this site. My issues with HP ZD7000. power jack on left side charge no charge have to move around to find sweet spot to power or charge the laptop (sounds like a common issue)bought a new ac power supply that didn’t help guess the side jack shit the bed. Hard Drive problems replaced original hard drive last year now a failure again yesterday! boot up computer and it says “Smart failure on HDO HTS548080m9at00 – (pm) back up hard drive press F1 to continue” how the hell can I back up hard drive it I can’t get to windows to back it up because if I press F1 a new screen comes up and says “a disk read error occured press cont alt del to restart” and then it repeats itself all over again. I’m wondering if I lost everything on my hard drive and it is unretreavable. This damn computer sucks. Is there anywhere I can go to get these problems fixed?
Tom, You may want to try, johnsoncomputer.us/ I used Johnson to fix my sons ZD 7000. So far it’s working fine. This repair was for the AC repair only. They are in Hayward, CA and I shipped from MA Because of shipping I paid more, 2nd day delivery and insurance to CA and back. Seventy four to ship out, UPS to CA. I think S125.00 for the new ac plug, another $100.00 for the loose screw, see post above. But It’s working and my son didn’t have to spend another $2350.00 for another souped up model. Good Luck, PS got Class action paperwork a few weeks ago but no time to fillout. Your posting remnded me to finish, may be to late to jump on that bus? I’m think short of four hundred dollars back and forth for repair total. Better than $2000.00 Plus for a new one.
Find out if your zd7000 is one of those listed on this site for the class action lawsuit….if it is you should initiate a HP support chat @ hp.com and tell the tech that your computer is having issues wih a power jack connection and that you have heard that your computer model is one of those that HP is repairing for free and see what they say.. You have to be very insistant, but polite with the tech to get them to understand that you know about this problem computer and that you expect it to get repaired even tho it is out of warranty. My zd had the black screen/graphic problem and although it had to be sent back a second time(they didn’t fix all the problems the first time) I have now had it back for about a month and have had no further problems with it.
PROBLEM STATEMENT:
==================
I discovered what the actual problem of the powerjack was. Its the backpin (+ 18V) The “ground” pins are secured on the board so there is no problem. The backpin however is a stiff metal rod. It doesnt bend, (if you unplug and replug the laptop to Power supply) thats the problem. After i while ( a year orso) the soldering cracks..
PERMANENT SOLUTION
==================
Remove the backpin of the powerjack from the board and replace it with a piece of insulated whire thats long enough to be slightly curved. This way the wire folds up (like a micrometer) every time you unplug/repug the AC adaptor. There are no strains anymore on the soldering contact (which causes the bad connection).
The settlement website has put an amendment to the lawsuit adding models that weren’t already listed previously. I was told in December by a lawyer handling clients of this lawsuit and he said my computer wasn’t part of the class action suit. I just looked yesterday and saw the amendment showing my model and was quite pissed that this lawyer didn’t email me to let me know about the additional models added to the settlement. I’m going to try the chat like someone mentioned with HP but we have until an April 4 postmark to get the repair through the class action suit. I’ve NEVER had a computer die on me even if some became obsolete and stopped buying HP products 2 years ago because mine only made it a week past the warranty with one power connection repair. This is crap for sure! Buy Dell and save alot of heartache!
Who wants to sell his/her ZD7000 to me?
Mail: worstel_enkomboven[removethisforspam][at]yahoo.com
Let me know.
i’ll sell you my ZD7000A hit me at jno2968326@aol.com
Darth Vader how much you paying for these laptops?
skylinewiring@yahoo.com
Depends on condition, please tell me about the condition of your laptop. Configuration, ram, cpu clockspeed. etc etc. but please mail me, if you are tired of having problems come to me. But if you have spare parts i would LOVE to buy em, please dont throw them away!!